Call logs: The unsung hero of communications? Having call logs allows you to access your call data, review recent calls, and keep improving on your performance on your own time. Let’s say you’re a new contact center rep, you’re super busy, and you’re handling dozens of calls a day. For individual users: Access your own call log Want to keep an eye on how your team is managing calls? You can have your team’s call logs emailed to you automatically too. If you use departments, filter the specific department and control the time frame you want to view. In Dialpad, you can do this right in your dashboard. If you oversee different departments and teams, you can use the filter feature to access a team’s log from anywhere. In Dialpad, there are two main ways of managing call logs: For supervisors: Access your team’s call log
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